Frequently asked questions
Is the home survey really free?
Yes. The home survey is free and there's no obligation to go ahead. Your engineer won't discuss prices at your home: your fixed price comes from Trades Express in the app.
When do I pay?
Only when you accept your quote. You pay the full amount, which Trades Express holds safely and only pays to your engineer after you sign off the work. If the job doesn't go ahead, you get it back.
Who are the engineers?
Independent local engineers on the Gas Safe Register. Before they can bid we check their Gas Safe number, photo ID and at least £2 million public liability insurance.
Can I cancel?
You can cancel within 14 days of accepting your quote. If you cancel in that time, before any work starts and before your boiler and kit are delivered, you get a full refund straight away.
What guarantee do I get?
A 12 month workmanship guarantee from sign-off, on top of the boiler manufacturer's warranty shown on your quote.
What if my engineer finds extra work?
Extra work found at the survey is listed on your quote with the reason and a photo. During the install, anything costing £50 or more, and any work not on our standard extras list, needs your approval in the app first.
Can I choose a specific engineer?
Yes. You can request an engineer from their profile. A requested engineer fee of £75 applies, shown before you confirm, unless you came from that engineer's own share link.
What happens if I smell gas?
Leave the property, don't use switches or flames, and call the National Gas Emergency number on 0800 111 999 straight away.
Find out what your new boiler will cost
Four photos and a few questions. No card needed.
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